Do you ship to PO Boxes?
Yes, we do. If your address is a PO Box within the United States, then we will ship your item(s) via US Mail. If your PO Box is outside of the United States then we will ship your order via USPS Mail International or FedEx International, at our discretion. We also ship to military addresses such as, FPO's and APO's. These ship via US Mail.
Is ordering online secure?
Our Website uses 256-bit Secure Socket Layer Encryption. This means that before your information is sent to us, it is encoded into a special format so that it is difficult intercept.
Will you charge my credit card if my product is not in stock?
If a product is not available for immediate shipment we will notify you via email. We will charge your card once the product is in stock and ready to be shipped.
What countries do you ship to?
We can ship to many countries that DHL Global Mail delivers to. You are responsible for knowing the laws and customs procedures of the country that you want an order shipped to for any product ordered. See our shipping page for more information.
Which Credit Cards or Debit Cards do you take?
Accepted credit cards are Discover, Visa, MasterCard, and American Express. We accept both credit and debit cards. Please email us for information on wiring funds to us.
How do I get the discounts you show on particular product(s)?
Simply click the Product link and place your desired quantity into your shopping cart. Then increase the quantity of items in your cart. The new price will reflect your discount. Please be aware that the total price you see on the order confirmation page is what we will charge you for.
How do I track my order?
We will attempt to you email (if provided) each time your order changes status. Most orders go through three phases: new order, card approved, and order shipped. When you first place your order it enters the "new status phase". Assuming your product is in stock, we charge your credit card and move your order to "card approved". Shortly after this phase, your product will be shipped out and you will receive additional information about your shipment.
Do you have a refund policy?
Yes. Please see our "Refunds" area on our website.
Are my purchases Taxed?
Certain purchases within NY are subject to tax. You will know if you are being taxed before you check out.
Do you ship internationally?
Yes, we do, but bear in mind you are taking sole responsibility for the order once it leaves our company.
Do I have to order online?
No, you can also place your order on the phone or through the mail. See our "About Us" Section for more information.
Why should I purchase from you?
Fast shipment, in-stock product, great customer service, and low prices.
How can I get a hold of you?
The quickest and most effective method is to email us at firstname.lastname@example.org . We will respond as soon as possible. However, you can also call us or mail us.
What kind of invoice will I receive?
The only invoice/receipt you will receive is the one you receive on the final page confirming your order. You should print this invoice for your records. You will also receive a copy of this receipt in your email (if provided).